Service delivery operations
Verolane puts every customer commitment on one lane — intake to settlement — and tells you, in minutes rather than colours, exactly how far it has drifted from the window you sold.
Verolane vocabulary
Seen on every row of the board below
Commitment
Drift
Running on Verolane
The gap nobody owns
Between the moment a commitment starts slipping and the moment somebody acts on it, there is a gap. In most service businesses that gap is measured in hours, it belongs to nobody, and it is where attainment is actually lost.
What that gap costs
When windows slip routinely, planners treat the schedule as an aspiration and assignment drifts to whoever is nearest.
Crews under time pressure take fewer photographs. The absence surfaces eleven weeks later, in a disputed claim.
Both sides arrive with different numbers and spend forty minutes reconciling them instead of fixing the operation.
What closes it
Almost every recovery that is possible at all is possible early. Verolane scores predicted drift on every open commitment from travel, crew load, parts position and the site’s own history — then puts the three resolutions that actually work in front of the person who can use them.
The platform
Your CAFM, service desk and telematics keep doing their jobs. Verolane sits above them and gives the work a shared shape.
Every commitment travels the same six-stage lane, whatever system created it. Planners stop reconciling three tools and start reading one board.
Verolane scores the predicted deviation from every committed window using travel, crew load, parts position and the site's own history. You see the slip while it is still cheap.
When something moves off the line it lands on a desk with the three actions that actually resolve it. Every action writes back to the customer, the crew and the record.
Attainment, drift causes and evidence packs export as the report your customer already asks for every month — without a planner rebuilding it in a spreadsheet.
Exception desk
Not an alert channel, not an inbox. Each open exception arrives with its reason code, its live exposure and the small number of resolutions your own ops leads have said actually resolve it. Try one.
Brackmoor Utilities · owner D. Hearn
Access held at gate — permit not lodged
Cassenwood Health · owner K. Farrow
Second engineer required for sign-off
Brackmoor Utilities · owner T. Mabey
Travel drift — A1 closure northbound
Signal rules are written as sentences — when, and, then. They can be replayed over last month before they touch anything live, and every firing is recorded against the commitment it changed.
Browse the feature indexDuty lead digest
Accountability
Attainment, drift attribution and evidence generate against each contract's own service schedule — the report your customer already asks for, without a planner reassembling it in a spreadsheet.
Commitment attainment
98.4%
▲ 7.0 pts over 10 weeks · target 96%
Where the minutes actually go
Planning and rules
Assignment respects certification, travel cost and a hard load ceiling per crew. When reality moves, the rules that respond to it are ones anyone in a governance meeting can read.
Crew
Predicted drift on a Tier 1 commitment passes 20 minutes
A commitment sits in Intake for more than 45 minutes
A crew requests settlement
An exception opens between 22:00 and 06:00
Built for
Hard and soft services across a client estate, where the contract is written in response and rectification times.
Reactive and planned maintenance on installed equipment, where a missed window costs a second visit.
Sequenced programmes across hundreds of sites, where one late trade pushes the whole week.
Customers
We stopped arguing about what happened and started agreeing what happens next.
Two quarters after go-live
Next step
Bring the commitment that slips most often. We will shape it, connect its source system and show you the drift you are currently finding out about too late.