Northgate Facilities
Facilities management
“We stopped arguing about what happened and started agreeing what happens next.”
412 sitesUK & Ireland
Priya Nayar
Operations Director
Customers
Operations that decided to stop arguing about last month.
Every account below runs its own contracts, its own tiering and its own exception actions. What they share is a single live picture of what has been promised and how far it has moved.
2,430Sites under contract
98.4%Median Tier 1 attainment
6.2×Faster exception close
17 daysMedian first live region
01 / 02
In their words
What changed, in one sentence each.
Brackmoor Utilities
Distribution networks
“Drift gave our duty leads a number. Before that they had a feeling.”
1,180 sitesUK
Callum Reith
Head of Network Delivery
Halverson Cold Chain
Cold chain logistics
“A restore commitment now carries the product value on its face.”
96 sitesUK & Benelux
Ines Dekker
Group Engineering Manager
Pentworth Retail
Retail estate
“Rollout slip used to surface on a Friday. Now it surfaces on a Tuesday.”
630 sitesUK
Marcus Hale
Programme Director
Cassenwood Health
Healthcare estates
“Ward reopening times are agreed with us, not announced to us.”
74 sitesUK
Dr Ada Oyelaran
Director of Estates
Drayfield Energy
Terminals and storage
“The evidence pack is the audit. We stopped assembling it by hand.”
38 sitesUK & Norway
Sven Halvorsen
HSE Compliance Lead
02 / 02
Case study
Northgate Facilities
How a 412-site hard services contractor moved from a monthly attainment argument to a live operating picture.
71%Fewer disputed response claimsMeasured across four framework clients over two quarters.
98.4%Tier 1 attainmentUp from 91.2% in the quarter before go-live.
6.2×Faster exception closeDetection to an agreed, recorded new window.
£310kPenalty exposure avoidedPriced from the contracts' own service schedules.
Next step
Ask them yourself.
Two of the operations above take reference calls. We will arrange one before you sign anything, not after.
- A real operator, not an account manager
- No script and no Verolane on the call
- 30 minutes, arranged within a week