VL-4830Tier 1
Cable fault localisation
Brackmoor Utilities · owner D. Hearn
Access held at gate — permit not lodged
Detected10:52
Drift+63m
Exposure£2,400 / hour after 14:00
How it works
One lane, six stages, and a number that tells you when to act.
Verolane is not another system of record. It is the layer above the ones you already run, giving every customer commitment the same shape and the same live measurement of how far it has moved from the window you sold.
6Stages every commitment travels
32Connected source systems
17 daysMedian time to a live region
36 moEvent history retained
01 / 06
The operating picture
The board is the product.
Every open commitment is one horizontal line. The marker is where the work has reached; the bar beyond it is predicted drift from the committed window. Filter the board below — it is the real interface, running on sample data.
Commitment
Drift
12 commitments in view · 3 drifting past toleranceLive
The lane
What happens at each stage
Whatever raised the work — a call, a sensor, a planned schedule — it travels the same six stages, so a duty lead reads one board rather than four systems.
01Intake
Work arrives from your CAFM, service desk, sensors or inbox and is deduplicated against anything already open at the same site.
02Scheduled
A window and a tier are applied from the contract, and the commitment is assigned by skill, travel cost and load ceiling.
03En route
Travel signals start scoring drift. The window is confirmed with the site contact automatically where the contract requires it.
04On site
Progress, findings and evidence come from the crew view. Scope discovered on arrival raises a second commitment rather than hiding in this one.
05Verify
Evidence gates check what the contract asks for before settlement is allowed. Failures return a reason code, not a rejection.
06Settled
The commitment closes with its evidence pack, its drift attribution and a decision trail that can be handed to the customer.
02 / 06
Drift
A prediction you can argue with.
Drift is recalculated on every signal from travel, crew load, parts position, site history and the commitment's own record. It carries a reason code and a confidence band, so nobody is asked to trust a score they cannot interrogate.
TravelLive vehicle position and route adherence from your telematics provider.
Crew loadWhat this engineer is already holding today, and the hard ceiling on their day.
Parts positionVan stock and depot availability at the moment of assignment, not at the moment of failure.
Site historyThe gate that always holds, the dock that always overruns, the ward that needs two trades.
ConfidenceSignal density at the site sets the band. Rules can require a minimum before they fire.
Commitment attainment
98.4%
▲ 7.0 pts over 10 weeks · target 96%
Drift attribution
03 / 06
Exception desk
Three resolutions, written by your own ops leads.
Every reason code carries a small set of actions that genuinely resolve it. Choosing one notifies the customer, moves the crew, records the decision and updates the board — in a single step.
VL-4825Tier 1
Medical gas line certification
Cassenwood Health · owner K. Farrow
Second engineer required for sign-off
Detected12:14
Drift+41m
ExposureWard reopening slips to 17:00
VL-4822Tier 2
Ring main unit inspection
Brackmoor Utilities · owner T. Mabey
Travel drift — A1 closure northbound
Detected13:40
Drift+18m
ExposureWithin tolerance until 16:20
04 / 06
Planning
A day the crews can actually deliver.
Assignment ranks by real travel time, respects certification and site induction status, and stops at a load ceiling you set. At shift end the handover note writes itself from whatever is still open.
Crew
R. OkonjoRefrigeration · North
Leeds Central
Chilled aisle
Bradford Retail
T. MabeyHV electrical · North
Harrogate RMU
Wetherby 12
S. AldridgeFabric · North
Travel
Doncaster DC2
Rotherham fit-out
K. FarrowMedical gas · Midlands
Derby wing
Nottingham clinic
J. PetrieConveyor · South East
Slough
Reading Hub
L. OseiGlazing · South East
Guildford High
Woking make-safe
05 / 06
Signal rules
Automation that survives a governance meeting.
When, and, then — in plain language, with a dry run against last month before anything goes live. Toggle one below; the state is local to this demo.
Tier 1 drift guardLive
48 firings · 30 d
When
Predicted drift on a Tier 1 commitment passes 20 minutes
And
- Customer has a contractual penalty window
- No exception already open
Then
- Open an exception with the travel reason code
- Page the regional duty lead
- Post the revised window to the customer portal
Unclaimed intakeLive
126 firings · 30 d
When
A commitment sits in Intake for more than 45 minutes
And
- Inside working hours for the region
Then
- Assign the next qualified crew by travel cost
- Notify the planner in Slack
Evidence gateLive
311 firings · 30 d
When
A crew requests settlement
And
- Commitment requires photographic evidence
- Fewer than three assets attached
Then
- Hold settlement
- Return the job to Verify with a checklist
Weekend escalation quiet hoursPaused
0 firings · 30 d
When
An exception opens between 22:00 and 06:00
And
- Tier is 2 or lower
Then
- Queue the escalation for 06:00
- Leave the customer notification unsent
06 / 06
Day one
What the first month actually looks like.
Nothing is ripped out. One commitment type, one region, run in parallel until the board is trusted.
Onboarding checklist
- Connect your work source
Point Verolane at the system that already creates jobs — a CAFM, a service desk, or a shared inbox.
- Describe one commitment type
Pick the promise that hurts most when it slips. Set its window, its tier and its evidence rules.
- Map regions and crews
Import the people who do the work and the areas they cover. Skills drive assignment.
- Turn on the first signal rule
Start with the drift guard. One rule, one channel, no automation you cannot explain.
- Invite the exception desk
Planners and duty leads get the desk. Everyone else gets read-only lanes.
Duty lead digest
- 14:02VL-4830 opened — access held at gate, 63 min driftBrackmoor Utilities · Tier 1
- 13:51VL-4832 settled 3 minutes inside windowHalverson Cold Chain · 6 assets
- 13:40Tier 1 drift guard fired on VL-4822Travel reason code applied
- 13:12P. Nayar: customer accepts 16:00 on the Derby wingCassenwood Health
- 12:58VL-4826 settled 22 minutes earlyDrayfield Energy · 9 assets
Next step
See one afternoon of your own operation on a single line.
Bring the commitment that slips most often. We will shape it, connect its source system and show you the drift you are currently finding out about too late.
- 30 minutes, no slide deck
- Your own data, not a canned demo
- A written answer on whether this fits